Effective Date: 2025 01 01
At Balticknives.lt, we prioritize the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).
1. Data Controller
Balticknives.lt
If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using the details stated in the Contact page.
2. Personal Data We Collect
We may collect the following categories of personal data:
Identity Data: Name, surname.
Contact Data: Email address, phone number, physical address.
Payment Data: Billing information, credit/debit card details (processed securely via third-party payment gateways).
Technical Data: IP address, browser type, operating system, and device details.
Usage Data: Browsing history, search queries, and website interaction.
3. How We Collect Personal Data
We collect your data in the following ways:
When you register or create an account on Balticknives.lt.
When you place an order or contact customer support.
Through cookies and similar tracking technologies (see Section 8).
When you subscribe to our newsletters or marketing communications.
4. Purpose of Processing
We process your data for the following purposes:
Order Fulfillment: To process and deliver your purchases.
Customer Support: To handle inquiries and resolve issues.
Marketing: To send promotional offers and newsletters (with your consent).
Website Improvements: To analyze usage and enhance user experience.
Legal Compliance: To comply with legal obligations and protect our rights.
5. Legal Basis for Processing
We process your data under the following legal bases:
Contractual Necessity: To fulfill our contract with you (e.g., processing your orders).
Consent: For sending newsletters and promotional offers (you can withdraw your consent at any time).
Legitimate Interests: For website analytics and fraud prevention.
Legal Obligation: To comply with applicable laws.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:
Account Data: Retained until account deletion.
Order Data: Retained for 5 years for tax and legal purposes.
Marketing Data: Retained until you opt out.
7. Data Sharing
We do not sell or rent your personal data. However, we may share your data with:
Service Providers: Third parties who assist with payment processing, delivery, or IT services.
Legal Authorities: When required to comply with legal obligations.
Analytics Providers: To improve website performance (e.g., Google Analytics).
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device. We may use:
Essential Cookies: Necessary for website functionality.
Analytics Cookies: To understand how users interact with our site.
Marketing Cookies: To deliver tailored advertisements.
You can manage your cookie preferences via your browser settings. For more information, refer to our Cookie Policy.
9. Your Rights Under GDPR
As a data subject, you have the following rights:
Access: Request access to your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (subject to legal restrictions).
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to data processing based on legitimate interests or direct marketing.
Withdrawal of Consent: Withdraw your consent at any time.
To exercise these rights, contact us at [Insert Contact Email].
10. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits.
11. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards are in place to protect your privacy, such as standard contractual clauses or equivalent measures.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
13. Complaints
If you believe your rights have been violated, you may lodge a complaint with your local data protection authority or contact us directly for resolution.
Thank you for trusting Balticknives.lt with your personal data. We are committed to safeguarding your privacy and ensuring transparency in how we handle your information.